Frequently asked questions
What is the return policy?
For Return policy please read here
Are any purchases final sale?
Pieces made to your own specifications, such as engraving, a bespoke design, or a length or size outside our standard range, cannot be returned unless they are faulty. Everything else, including sale items, can be returned within 30 days of delivery.
When will I get my order?
Each Noritamy piece is crafted by hand. Please allow 4-8 business days for us to make your piece, then FedEx delivers it from Israel in 2-6 business days with International Economy (free) or 1-4 business days with International Priority. In total, expect your order within about 6-14 business days, or 5-12 with express. You will receive a tracking email once it ships.
Where are your products manufactured?
Our products are manufactured in TLV and are hand made.
How much does shipping cost?
All UK orders are sent by FedEx from our studio in Israel, fully tracked and delivered duty paid, so there is nothing to pay on delivery. Please allow 4-8 business days for us to make your piece, then:
FedEx International Economy: 2-6 business days, free.
FedEx International Priority (express): 1-4 business days, price shown at checkout.