Frequently asked questions
Where are your products manufactured?
All Noritamy jewellery is designed and handcrafted in our studio in Israel by skilled artisans. Each piece is made by hand, combining bold contemporary design with timeless craftsmanship. Because our jewellery is handmade, no two pieces are exactly alike.
What materials are your jewellery made from?
Our collections feature pieces dipped in a heavy layer of 24K gold or finished in silver tone, crafted from high-quality brass. We also offer sterling silver and full gold pieces in our premium lines. All our jewellery is nickel-free. For specific material details, please check the product description on each item’s page.
Are your jewellery pieces nickel-free?
Yes. All Noritamy jewellery is 100% nickel-free, making our pieces suitable for those with sensitive skin or nickel allergies.
How much does shipping cost?
Standard delivery to the UK is free, and express delivery is available at checkout. All orders are sent by FedEx from our studio in Israel, delivered duty paid with nothing to pay on delivery, and carefully packaged to ensure your jewellery arrives safely.
When will I get my order?
Each Noritamy piece is crafted by hand. Please allow 4-8 business days for us to make your piece, then FedEx delivers it from Israel in 2-6 business days with International Economy (free) or 1-4 business days with International Priority. In total, expect your order within about 6-14 business days, or 5-12 with express. You will receive a tracking email once it ships.
What is the return policy?
You can return your order within 30 days of delivery, for any reason. We refund the price and the standard delivery cost to your original payment method within 14 days of receiving the item back. Returns are sent to our studio in Israel and you pay the return postage. To start a return, email hey@noritamy.com with your order number. Full details: Cancellations & returns (UK).
Can I exchange an item?
We do not offer direct exchanges. To get a different item, please return the original piece under our 30-day return policy, and then place a new order for the item you prefer. This ensures the fastest processing for you.
What if my item arrives damaged or defective?
Please inspect your order on delivery. If an item is faulty, damaged or not as described, contact us at hey@noritamy.com with photos and your order number. You can reject it for a full refund within 30 days of delivery, or ask for a repair or replacement after that. We pay the cost of returning faulty items. This does not affect your statutory rights.
Are any purchases final sale?
Pieces made to your own specifications, such as engraving, a bespoke design, or a length or size outside our standard range, cannot be returned unless they are faulty. Everything else, including sale items, can be returned within 30 days of delivery.
Can I cancel my order?
You can cancel your order at any time before it is dispatched, and up to 30 days after delivery, without giving a reason. Just email hey@noritamy.com with your order number. See Cancellations & returns (UK) for how refunds work.
How do I find my ring size?
On our UK site, ring sizes are shown in UK sizes (letters, for example L or N). Our Size Guide shows how they compare with US and European sizes. If you are unsure, a local jeweller can measure your finger, or contact us at hey@noritamy.com.
How do I measure my ring size at home?
There are two easy methods:
- Use a ring you already own: Choose a ring that fits the finger you want to measure. Measure the inner diameter in millimetres and match it to our size chart on the Size Guide page.
- Use a paper strip or string: Wrap a thin strip of paper or soft string around the base of your finger. Mark where it overlaps, then measure the length in millimetres to find your circumference.
Tip: Measure at the end of the day when fingers are at their largest, and avoid measuring when your hands are cold. If you’re between sizes, we recommend sizing up.
How do I care for my jewellery?
To keep your Noritamy jewellery looking its best:
- Last on, first off. Put jewellery on after applying perfume, lotion, or makeup — and remove it before showering or sleeping.
- Keep it dry. Avoid wearing your pieces while swimming, bathing, or exercising.
- Soft touch only. Clean gently with a soft, dry cloth. No chemicals or abrasives.
- Store with care. Keep your piece in its Noritamy box or pouch, away from sunlight and other jewellery.
- Re-plating available. We offer a re-plating service when gold plating naturally fades over time.
Do you offer a re-plating service?
Yes. Over time, gold plating may naturally fade with regular wear. We offer a professional re-plating service to restore your piece to its original lustre. Contact us at hey@noritamy.com for details and pricing.
Do you offer gift wrapping?
Every Noritamy order comes in our signature branded packaging, making it gift-ready. Each piece is presented in a beautiful Noritamy jewellery box — perfect for gifting as-is.
Do you offer custom or personalised pieces?
Yes! We work with clients to develop custom-made pieces upon request. Whether you have a specific design in mind or want to modify an existing piece, reach out to us at hey@noritamy.com to discuss your vision. Please note that pieces made to your own specifications cannot be returned unless they are faulty.
Do you ship internationally?
Yes. We deliver to the United Kingdom from our studio in Israel by FedEx, delivered duty paid, with nothing to pay on delivery. For other countries, please visit noritamy.co.il.
How can I contact you?
We would love to hear from you! You can reach us at hey@noritamy.com or through the Contact page on our website. Our team typically responds within 24-48 hours on business days.
